Frequently Asked Questions
Quick answers about CoverBind covers, binding machines, custom covers, ordering and shipping. Can't find what you need? Email orders@bdpi.ca or call 613-696-9541.
No questions match. Try another word, or ask us directly.
Choosing covers
Which spine size do I need?
Count your sheets (not pages) and pick the spine that fits. Capacity is based on 20 lb bond copy paper.
| Spine | Sheets |
|---|---|
| 1/16" | 1 to 15 |
| 1/8" | 16 to 30 |
| 1/4" | 31 to 60 |
| 3/8" | 61 to 90 |
| 1/2" | 91 to 120 |
| 5/8" | 121 to 150 |
| 3/4" | 151 to 180 |
| 1" | 181 to 240 |
Using heavier paper? Go one size up. See the full spine size and pricing chart.
Are the spine sizes exact?
Yes. CoverBind spine sizes are exact, so you can rely on the sheet counts in the chart. Standard letter portrait covers run from 1/16" to 1/2", and larger sizes are available up to 2".
How many covers come in a carton?
It depends on the spine size, because thicker covers take up more room in the box. Soft linen covers range from 100 per carton (1/16") down to 40 per carton (1"). Each product page shows the count for every size, plus the price per cover.
What paper size do the covers fit?
Our standard covers fit letter size paper (8.5" x 11") in portrait. Some colours also come in landscape. Need legal size or another format? Email orders@bdpi.ca and we'll check what's available.
Why use thermal binding instead of stapling, coil or comb?
Thermal binding gives you a square, book-style spine with no hole punching, so your document looks like it came from a print shop. It's a big step up from staples, without the plastic coil or comb look.
For client-facing work like financial plans, proposals and year-end reviews, that first impression matters. With a CoverBind machine you can produce perfect-bound documents in-house, on demand, at a low cost per document.
What's the difference between soft covers and hard covers?
Soft linen covers have a clear front so your title page shows through, with a linen-textured back and spine. They're sold by the carton and are the most popular choice for everyday reports.
Hard covers are book-quality case-bound covers for documents that need to last or sit on a shelf. They can be personalized with a printed label or with your logo foil stamped.
Which colours do you carry?
Soft linen covers come in black, navy, royal blue, white, burgundy, red, green and graphite, plus a navy eco version. Hard covers come in black and navy. Browse soft covers and hard covers.
Machines and binding
How does thermal binding work?
Each cover has heat-activated glue already in the spine. Put your pages in the cover, place it in a CoverBind machine, and the glue melts around every sheet. Let it cool for about 2 minutes and you have a square-spined book. See the step-by-step graphic.
Which binding machine is right for me?
It depends on how much you bind and how your team works.
- CoverBind Duo: small offices binding occasionally, up to 3/4" spines, and it laminates too.
- CoverBind Flex: the everyday desktop binder for most offices, up to 2" thick documents.
- Accel Cube: fully automatic for high-volume offices and print rooms, up to 60 documents a minute.
- Accel Ultra: commercial volume, about one document per second.
Not sure? Book a demo and we'll help you pick.
Do CoverBind covers work with other brands of binding machine?
CoverBind covers are designed for CoverBind machines, and that's the combination we support. If you already own a different machine, email us the model and we'll tell you what will work.
Can I bind hard covers on my machine?
Yes. The Flex and the Duo bind both soft and hard covers. Check the spine size limit for your machine (the Duo goes up to 3/4").
How do I make sure every sheet is securely bound?
CoverBind binding is typically 4 to 5 times stronger than tape, ring, coil, wire or spiral binding. For the best result:
- Choose a cover wide enough for your stack of paper.
- Jog the sheets so they're neatly aligned, then load them into the cover.
-
Flex: set the document on the heating plate, slide the support plate shut so it stands straight, and tap lightly so every sheet touches the adhesive.
Cube and Ultra: drop the document in. The machine jogs, heats and cools it automatically. - Let it cool before using it.
How long should a document cool before I use it?
Most documents are ready after about 2 minutes. For spines above 1/2", give it a little longer. The spine reaches full strength once it's back to room temperature.
Can I add or remove pages after binding?
Yes. Re-heat the spine in your CoverBind machine to open it up, make your changes, and bind it again.
Can I see a machine before I buy?
Yes. Schedule a demo and we'll show you how it works and which machine suits your volume.
Custom and print-on-demand covers
Can you put our logo on the covers?
Yes. We do foil stamping, debossing, full colour printing and window cut-outs on soft and hard covers. Try our cover designer, or email your logo to sales@bdpi.ca and we'll send you a free digital mockup. Browse examples in our custom cover gallery.
What file format should I send my logo in?
Vector files (AI, EPS, PDF or SVG) give the sharpest result, especially for foil and deboss. A high-resolution PNG or JPG is fine for the first mockup, and we can help from there.
Will I see a proof before you produce custom covers?
Yes. You'll get a digital proof to approve before anything goes into production.
What printer do I need for Print On Demand covers?
Print On Demand covers are made for digital printers. The stock generally isn't suited to inkjet printers, although some inkjet users find it works for them.
Your printer needs to handle coated glossy 80 lb (210 GSM) cover stock, 11" wide and up to 18 1/8" long (the spine adds to the length, so a 1" spine needs the full 18 1/8"). Not every 11" x 17" printer can take that longer sheet.
We recommend testing a sample first. If your printer doesn't meet these specs, BDPI can't accept liability for print quality or printer performance.
How do Print On Demand hard covers work?
Each hard cover has a debossed panel on the front. Print the included self-adhesive label on your own printer, stick it on the panel, and you have a personalized hardbound book with no minimum order.
Ordering and shipping
How fast do you ship?
In-stock orders placed before noon ET ship the same day by FedEx Ground. Delivery to Ontario and Quebec is usually next day, and Western Canada is about 4 days. Faster shipping is available at extra cost.
What does Backorder mean?
Sizes marked Backorder can still be ordered and ship in 14 to 21 days. Any in-stock items in the same order ship right away.
How is shipping charged?
We use negotiated FedEx rates and a flat rate per destination for each master box of 4 cartons. Ordering in multiples of 4 cartons is the most cost-effective way to ship.
Where do you ship from?
Everything ships from Ottawa, Ontario. See our shipping terms and lead times for details.
Can I pick up my order?
Yes, local pickup is available from our Ottawa location. Choose pickup at checkout and we'll let you know when it's ready.
Payment, returns and support
What payment methods do you accept?
We accept major credit cards and digital wallets at checkout. For larger or recurring business orders, request a quote and we'll set things up with you directly.
What is your return policy?
See our refund policy for details. Custom printed covers are made to order for you, so contact us before returning anything.
My machine isn't binding properly. What should I do?
First, check the cover size matches your sheet count and that the sheets are jogged straight before binding. If you're still having trouble, call 613-696-9541 or email orders@bdpi.ca and we'll troubleshoot it with you.
What are your business hours?
Monday to Friday, 8:30 AM to 4:30 PM ET.
Environment and durability
Are CoverBind covers recyclable?
Yes. CoverBind covers are made from paper and board from sustainably managed forests, and the whole cover, including the bound pages, can be recycled and shredded in one piece. Separating the clear plastic front first is recommended where your shredder or recycling program requires it. Read more on our environment page.
Do you have a plastic-free option?
Yes. The Navy Eco linen cover uses a transparent paper front instead of plastic.
Will bound documents hold up over time?
CoverBind binding is built for archiving and long-term use. See the statement on ageing resistance and archiving (PDF).
Still have a question?
We're happy to help you pick the right covers and machine.
Contact us613-696-9541